App Support

Need help with the Sportfit App, or ran into a bug or booking issue? We're here to help.

When you write in, please include:

• Your name and the phone number linked to your booking (if applicable).
• Your device type and OS (e.g. iPhone 14, iOS 18 / Samsung Galaxy S23, Android 15).
• A short description of the issue, and a screenshot if possible.

Common issues

App won’t open or keeps crashing

Try force-closing the app and reopening it, or restarting your device. If the issue continues, make sure you’re on the latest version of the app from the App Store or Play Store.

Booking not showing up

Bookings can take a few minutes to sync. If it still doesn’t appear after refreshing, contact the branch directly to confirm your slot, and email us the details so we can investigate.

Payment issue

If a payment was deducted but your booking wasn’t confirmed, don’t rebook — email us with your payment reference and we’ll sort it out.

Booking or venue questions (not app-related)?

For questions about slot availability, court timings, or coaching programs at a specific branch, it’s fastest to contact that branch directly — see every branch’s number in the footer below, or visit its branch page.